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News September 09, 2014

Enfo blog: How can a mobile service be made into a company asset?

The number of mobile devices such as tablets, smartphones, hybrid devices and wearable smart devices within organisations is growing exponentially, yet their full potential is not yet being realised. Their use is no longer limited to reading e-mail and other basic functions – instead, they are being integrated into  comprehensive enterprise-wide systems which manage our working environment and facilitate core business activities.

This is already in evidence in that mobile devices are increasingly used as an integral part of working practices. However, there are a few key things that we need to bear in mind, without which the advantages these devices confer cannot be fully exploited to improve the efficiency of everyday working practices.

Integration and security

The integration of the mobile device into the work environment and its secure usage are of the utmost importance. The building of a separate secure environment for the device is at the heart of modern security considerations. Through this, the organisation’s intranets and SharePoint solutions can be accessed directly, without setting up separate secure connections. However, as the security needs of organisations vary greatly, it is important to be able to implement both more comprehensive and lighter versions of these device-specific ”security containers”.

Company-specific app store

Document management, as well as the distribution and provisioning of internal programs have also become essential requirements. Ease of use, in conjunction with setting appropriate device specifications in line with internal policies, is of paramount importance. This way the users do not have to resort to external app stores, and the organisation can manage its own software on the mobile devices.

Managing large numbers of mobile devices

Implementing mobile applications into business activity is an essential part of Finnish mobile strategies. In addition, the cloud has become an everyday part of doing business. For this reason, the effective implementation of mobile devices has to include the continuous and controlled maintenance of large numbers of mobile devices as well as their environments. The turnover of mobile devices is faster than the turnover of workstations. Therefore, in order to keep an up to date mobile device catalogue, a centralised and responsive management model is needed. Organisations also require clear, systematic and comprehensive device reporting tools.

What do the requirements mean for the service provider?

Nowadays, any mobile service that is offered to organisations has to be comprehensive. The SaaS model allows enterprise environments to be built quickly and cost-effectively. This allows large numbers of devices to be deployed in a short amount of time. Organisations are also demanding ease of use from their mobile services, so any solution has to support all the services for a device for its entire lifecycle. In addition, the service partner needs to be able to continuously develop mobile services in a proactive manner as new technologies emerge.

Business requirements define mobile device requirements. The role of the mobile service partner is to enable full and worry-free use of mobile technologies by taking responsibility for maintenance and development tasks on behalf of the customer. This way, the customer is free to concentrate on their core business.

And this is exactly what we do at Enfo. Simpler, smoother, smarter mobile services.

Jorma Mähönen

Production Manager, Enfo Oyj
The writer works at Enfo in mobile services production and development.