Customer satisfaction is measured on many levels:
- based on individual tickets
- based on research sent to Enfo's contact person
- based on an annual survey directed at users
- with the Net Promoter Score (NPS) tool that indicates the state of customer satisfaction
This is the third certificate that Enfo has been granted. The continuously developing industry in which Enfo operates and the challenging operating environment demand the regular implementation of new practices, so that our operations are improved and we can offer our customers the best services possible, corresponding to their needs.