The procurement process was managed by Västra Götaland County Administrative Board, which is the host county administrative board for IT operations for all county administrative boards in Sweden. The service portal will primarily be used for several thousand employees. The expected outcome is a rationalisation of the ordering process with a better overview of IT services available, better customer satisfaction, lower costs and a workflow that is automated to a greater extent.
The winner of the procurement process was the ZervicePoint self-service portal, and the overall assessment was that the portal is a modern system that can be adapted in endless ways with a high degree of user-friendliness. When fully extended, the system will be able to serve around 6,500 users. Automated ordering will take place through system integration via Agresso, the Microsoft System Center family, Active Directory and in future also Visma Proceedo.
The agreement has been signed for three years, with an option to extend and with a time bank in order to customise and adapt the services in the field of self service.
“With ZervicePoint, which is now being used by more than 50 major customers, the IT department creates a shop window for the operation and its services, something that many companies and organisations lack totally”, says Jerker Lund, Key Account Manager Enfo Zipper.
“With the new service portal, we expect significant improvements in terms of both quality and user-friendliness, as well as a reduced administrative workload for our employees”, explains Ulf Svensson, Head of User Support Function at the County Administrative Boards’ IT Unit.
The County Administrative Board has procured ZervicePoint through the framework agreement entitled “E-förvaltningsstödjande tjänster 2010” (E-administration support services 2010), to which Cybercom Group AB (publ.) is a contract party and offers Enfo’s products.
For more information, please contact:
Jerker Lund, Key Account Manager, Enfo Zipper, +46 (0)736-84 08 71, firstname.lastname@example.org
Michael Lindblad, Key Account Manager, Cybercom Sweden AB, +46 (0)31 744 80 00, email@example.com
Ulf Svensson, Head of User Support Function, County Administrative Boards’ IT Unit, +46 (0)10-224 56 41, firstname.lastname@example.org
ENFO is a prominent Nordic IT company that offers efficient package solutions for the outsourcing of IT and business processes as well as niche consulting services in IT. Enfo helps customers in Sweden, Finland and all over the world to focus on their core operations. With 50 years of experience in the development of IT solutions and concepts and the in-depth expertise of almost 800 IT consultants, we make our customers’ business processes simpler, smoother and smarter. Apart from IT outsourcing and the outsourcing of business processes such as program management, network services, information logistics, service desk and user support, we offer IT and business solutions for SAP, identity and authorisation control, integration solutions, coordinated communication, and workplace and self-service solutions. Enfo generates turnover of 150 million euros. www.enfo.se