With simple, accessible services available internally in your organization, anywhere and anytime, natural routines and actions from personal life transfer to the workplace. This obviously saves time and gives employees greater freedom. Yet above all, the decision to introduce smart self-service should be the spark for your organization to improve and streamline processes.
Behind every beautifully designed and user-friendly interface there must be tested and automated processes that make the services meaningful. And that automation must be one with your business development to give your organization the full benefit of its investment in money, time and effort.
Thorough groundwork yields better self-service
Firm foundation, higher possibilities. That’s why it’s vital to remember that groundwork must be done right and thoroughly. The purpose and objective of the work needs to be well anchored throughout your organization — from management to operations. Automation work demands whole-hearted commitment from IT as well as other departments to reach full potential.
Simply transferring a manual process to digital isn't enough. In other words, without first taking an open-minded, exhaustive look into your processes, you won't gain the full results in time and cost savings. The more you question old routines, looking at them from new angles, the better digital services you can create. In fact, 80 percent of the work lies in identifying the processes in your organization, and 20 percent is actual automation implementation and visualization.
Within Enfo, you’ll find niche experts who will support your organization in automation planning of objectives and purpose, answer security questions in areas such as PUL and the EU Data Protection Act, help you through the process work and requirements for selecting tools, as well as implementation of your digitalized services.
Simplify the process with a self-service portal
One tool you can choose is Enfo's own self-service portal ZervicePoint. We've developed the portal based on deep experience in self-service in order to meet our customers' needs. With an intuitive interface, complex automated services become accessible with state-of-the-art ease and intelligence.
Applications and programs are often very potent, but users and businesses typically don’t draw out a program's full capabilities. To take advantage of all the possibilities applications offer to increase business value, it’s smart to have a good plan for managing them in your organization.
Data & Analytics
In the Digital Dimension, data volume has exploded. Digitalization offers groundbreaking possibilities to better understand both your own business and the world in which you operate. Yet vast amounts of data combined with boundless technology can lead to stressful information overload, both in your private life and in your organization. That’s why it’s more important than ever to simplify and focus when you work with Business Intelligence (BI).
Cloud services are central to doing business in the Digital Dimension. The Cloud brings a whole new world of opportunities — accelerating agility, but also craving a new mindset in your organization.
Financial Processes & Applications
Cutting costs while growing your business is an ongoing challenge, especially as you need to sustain quality to stay competitive. If your organization is considering financial outsourcing, you've come to the right place. In the Digital Dimension, Enfo creates the space you need to develop your core business.
That the right people have the right information at the right time is critical for business success. There are high demands on system integration as more components than ever before need to interact while still ensuring the fast time-to-market that's demanded in the Digital Dimension.
We bring positive digital disruption to Nordic companies with global brands. By combining strategy, design and technology in our work methodology we transform ideas into innovative digital products for the future.
Internet of things
The Digital Dimension is all about user experience. Through attractive and powerful websites with global connection to customers, suppliers, colleagues and devices, digital solutions and services are replacing manual routines. Advanced analysis of data and social behavior leads to better decisions, in real time if desired. With the Internet of Things, we can truly create simple, smooth and smart business in the Digital Dimension.
Increasing use of mobile devices is opening new opportunities to simplify, improve and create new business processes. In parallel, developments in digitalization are happening fast. Integration between the physical and the digital world is revolutionizing how we create services and products as well as how we do business in the Digital Dimension.
Outsourcing is about freeing your capacity to focus on your strengths. Whether it's you in your personal life sending your shirts for ironing or you in your worklife outsourcing the management of your IT environment to a reliable partner.
Process Automation & Self-Service
In our personal lives, we book travel, order services and purchase products easily online, whenever and wherever we choose. In our work lives, however, developments in the Digital Dimension aren’t usually quite as far along. Yet it's vital to see self-service is an essential part of the services you offer your employees.
The more digital we become, the greater our need for security. The more security, the greater the risk that we perceive services as complicated. The more complicated we find services, the greater our dissatisfaction. That’s why security needs to be tailored to different needs and different roles to boost business in the simplest, smoothest, smartest way in the Digital Dimension.
Process Innovation, or Business Process Management, is ultimately about how companies are organized and businesses governed. To create business value, we must integrate people, organizations, mobile and desktop devices together with information flows using fast, secure and seamless processes in the Digital Dimension.
Service & Asset Management
Physical and virtual elements fuse in the Digital Dimension. Today, tracking fixed assets and resources includes virtual space and e-sources as much as it does physical locations and resources. And our constantly connected habits demand instant answers wherever we are. Digitalization offers endless possibilities for smarter asset management. The key is to find the simplicity in the complexity.
The time when IT was merely technology is over. Today, IT is an integral part of creating value in operations, deliveries and your whole business. Move worklife in your organization into the Digital Dimension, and be sure to do it right and future-proof from the beginning. Today’s and tomorrow’s employees won’t be satisfied with yesterday's solutions.