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Competence areas

Outsourcing

Case

Lassila & Tikanoja

Lassila & Tikanoja (L&T) – which specializes in environmental management and the support services for properties and plants – signed the outsourcing contract concerning its basic information technology services with Enfo in the autumn of 2010.

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A good partner allows the customer to be a customer by dealing with information the customer is not that familiar with so that the customer does not need to know everything. A good partner describes and offers different solutions. The customer can focus on purchasing services and monitoring them with the indicators relevant for their business.

Harri Karjalainen, CIO Lassila & Tikanoja

Based on the agreement, L&T will procure all of its server capacity and workstation services from Enfo. The service applies to L&T’s entire server environment and nearly 2,000 workstations. Following the agreement, five people responsible for Lassila & Tikanoja’s IT services were transferred to Enfo as established employees.

This is a natural extension of the partnership between L&T and Enfo, since Enfo has provided information services for L&T for several years now. Enfo is responsible for the transmission of L&T’s sales invoices both as electronic as well as paper invoices. Given that the company sends more than a million invoices every year, processing and transmitting large volumes of invoices requires a high level of quality and efficiency.

For Harri Karjalainen, CIO at Lassila & Tikanoja, the criteria for selecting a good service partner are clear. According to Karjalainen, the most important characteristics of a good IT partner are an ability to adapt and be flexible.

- Up to a point, IT services need to be efficiently produced, industrial and easy to buy. The selected partner needs to be able to produce mass-tailored services, but also customer-specific solutions. The partner needs to be flexible in issues that the customer finds important.

- A good partner allows the customer to be a customer by dealing with information the customer is not that familiar with so that the customer does not need to know everything. A good partner describes and offers different solutions. The customer can focus on purchasing services and monitoring them with the indicators relevant for their business, says Karjalainen.

contact

Ari Pänttönen
Sales Director
Phone:
+35 8 505 918 985
Nina Annila
Executive Vice President, Industry Verticals
Phone:
+35 8 405 921 063