Service design & UX
Humanize your products with design
Two common scenarios: you are working with abstract projects that are difficult to communicate about with stakeholders. Or you’ve created a product that solves a myriad of problems, but it’s too hard to use. Our service design experts help you visualize and design your services, products, applications, you name it – so that you can be sure they deliver not just on looks, but more importantly, on functionality.
Increased value through great user experience
Working with problems is really about working with people. Human-centered design means putting people’s needs at the forefront, creating products that are understandable and intuitive to use. If your product has an interface, great design will increase its value. How can I see where my data is and what patterns it’s forming? How does the user get from A to Z with the least number of clicks? What’s the best journey from opening your application to executing on something, so you don’t lose your customer along the way? The wow factor comes from making your life easier and elevating the user experience. And of course we like things to please the eye, too.
Workshop for success
When we take on any project, you can leave the entire process from start to delivery with us. Service design and user experience do not sit in their own box, they are embedded in your other services. That is why we start by familiarizing ourselves intimately with your needs and ambitions through workshops, then conceptualize, prototype, test and iterate the solution until we are confident it is the best it can be. And we will care for your products beyond launch.
We take on projects across the majority of sectors. For Coor, we created an app that helps technicians locate and navigate themselves in a building with over 12,000 rooms – saving a substantial amount of time in their daily work.
Strategy, design and technology
We work in the crossroads of strategy, design and technology. As a 900-strong company, we offer you not just the service design and UX team, but a band of enthusiasts collaborating tightly in dedicated customer teams to make something extraordinary of your data