Our Service center will walk by your side
Go back five years and everyone talked about the imminent death of the service desk. Today, thanks to increasing digitalization, there is more need than ever for the versatile and in-depth support that Enfo’s Service center provides. We work with the wide range of technologies out there to produce support that covers all the basic IT functions from service desk and monitoring to onsite and specialized services.
Matters that are related to workstations, mobile devices, access rights, applications and servers are handled via multiple service channels, such as phone, service portal and chat. These are of course all handled within the agreed upon service hours and service levels. We provide timely communication to keep you up to date and on top of things. Got security operations needs? We’ve got those covered, too.
We knew that Enfo has the necessary competence. During our cooperation, we have been able to create an operating model with one service point and the standardization of the workstation environment, whereby equipment and services are acquired in a planned and specified manner.
What’s in it for your business?
Our customer and end-user satisfaction is proven to be beyond benchmark. This is always what we aim for. One tool for achieving high end-user satisfaction is to increase automation in all areas. In this way, we can speed up our customers’ service processes and reduce errors.
Our email messages are handled by our colleague Taica, which is an automation tool made with machine learning. Access right management and service level follow-up are other good examples of automation. With automated processes, we are able to decrease the IT support response time and speed up the resolution.
We concentrate on proactive practices, such as proactive incident management via dedicated monitoring tooling, effective problem management and analysis, and proactive customer communication.
From us to you, with genuine care
For us it is the people, not the technology, that come first. Sometimes we struggle to nail down our way of working, because it is unique to each customer relationship: formulaic is not for us. Walking by your side means we will adapt seamlessly to all your all needs, from one-off tickets to major incidents, in cloud or on-prem. Skipping heavy hierarchy means our teams of experts can focus on lightening your load by responding to your individual needs. And our global network of partners means guaranteed 24/7 access to support.
Helping you help others
Adept and approachable IT services are the cornerstones of any 21st century organization. We have a history of working in the background of some of Finland’s leading infrastructure companies, including Are and Destia, making sure they can provide people with the perfect conditions for leading their lives. We specialize in both support and maintenance that you can trust, supplying you with the whole package. You do not just have to take our word for it: we have received the Help Desk of the Year and Customer Service Agent of the Year awards thrice. As part of Enfo, our services have been granted the ISO 9001 certificate as a sign of the quality of our operations.
Leveraging data — empowering people
The customers of our service center benefit from its high maturity: the data collected from incidents is leveraged to develop new solutions to changing problems. We never stop pushing ourselves to be better. All levels of training are available to our 150 experts so that they can use their in-depth understanding to solve your problems.